Program Manager (PM)

Role: Program Manager (PM)

Location: Ft. Knox, KY (up to 50% remote work allowable)

Education/Certifications: Bachelor’s Degree or Master’s Degree (Education Services, Business Administration/Management, Workforce Development, or related)

Years of Experience: 6 to 8 years’ education & training experience (with BA/BS) or minimum 6 years’ training, administration, & project management (with MA/MS)

Clearance Level & Investigation: Favorable FBI fingerprint card check & NACI or equivalent

Job Description:

Qualifications:

• Must have 6 to 8 years of experience in education and training and a Bachelor’s Degree in Education Services, Business Administration/Management, Workforce Development, or a related field from an accredited college, OR Master’s Degree from an accredited college and minimum 6 years’ experience in training, administration, and project management in a “customer-related” service field.
• Prior military experience or experience with Army military education programs (e.g., ArmyIgnitED, credentialing, Joint Services Transcript (JST), Army Personnel Testing (APT)) and familiarity with government logistic procedures is preferred.
• Must possess experience managing large-scale government projects and be familiar with government policies and procedures.
• Requires knowledge of military personnel automation systems and ability to work in digital environment.
• Must possess good analytical skills, time management, and be an independent thinker.
• Proficiency in MS Office is required.
• Must be a self-starter and be an analytical thinker.
• Requires ability to speak, read, write, and understand English fluently.

Responsibilities:

• Responsible for performance of work, task order compliance, and quality control.
• Responsible for planning and execution of all activities related to contract.
• Ensure all personnel assigned to tasks meet government qualification standards and receive necessary training.
• Review all deliverables prior to submission for acceptance; no more than one deliverable late per month, no more than one deliverable rejected per month because of inaccurate / incomplete information, and completion of 95% of deliverables IAW PWS.
• Recommend changes / recommendations to processes (both strategic and operational) to improve the programs within ACED; document all recommended changes and/or improvements in Monthly Status Report (MSR).
• Provide plan for priorities established/revised by government based on changing missions and/or requirements within 24 hours of notification.
• Attend, participate in, and provide input to meetings, conferences, and briefings related to contracted functions and services as required by government to provide effective communication and impart necessary information; provide knowledgeable inputs where required.
• Submit meeting minutes IAW contractual requirements no later than five business
• days after meeting. at a minimum, identify meeting date, attendees, key discussion items, decisions, and action items with responsible parties and suspense dates.
• Schedule Monthly In-Process Review (IPR) Meetings to cover all activities for previous month; work with COR to coordinate date and time to meet over TEAMS for offsite tasks.
• Design IPR briefing and provide briefing slides no less than five calendar days prior to scheduled date, ensuring content 95% accurate, current, and complete.
• Provide Administrative Updates, including deliverables with current status (e.g., working, completed, date accepted.); comparison of stated Contract standards/workload versus the contractor’s actual standards/workload; service downtime, reason and impact; reporting results, updates and impact of any applicable testing of Alert Rosters; contractor personnel turnover, especially changes in project management staff; executed events and status (e.g., travel, conference, training, milestones); upcoming scheduled events and status (e.g., travel, conference, training, milestones).
• Provide Operational Updates, including review previous meeting due outs/issues and their resolutions/status; report new “open” or “closed” (with resolution) risks or issues that have arisen between the reporting periods; apprise of problems, if any, being experienced, and support needed to resolve an issue and why support is required; identify new risks and issues from new reporting period.
• Brief Customer on Lessons Learned during reporting period and upcoming Monthly Highlights.
• Ensure contractor staff use updated program SOPs, Site Manuals and/or Regulatory Guidance provided either by COR or government Program Manager, in the performance of required tasks; ensure no instances of inaccurate information due to outdated or incorrect documents as verified by customer feedback.
• Interface with Army staff agencies, including, but not limited to: HRC, United States Army Transformation and Training Command (T2COM), Joint Services Transcript (JST), and other Army and government agencies; interface with other organizations affiliated with Customer.