Role: Knowledge Manager – Senior
Location: Quantico, VA
Foundational Qualifications: Candidate must possess at least one of the following –
- Education: Masters or PHD (IT, Cybersecurity, Computer Science, Info. Sys, Data Science, or SW Engineering); OR
- Training: Successful completion of DoD training course WarU DCWF 431 Knowledge Manager – Advanced Playlist; OR
- Certifications: At least one of the following active certifications – CISSP-ISSAP; CISSP-ISSEP; GCIA; or GICSP
Years of Experience: 7+ years; experience may be considered as alternative to foundational qualifications.
Clearance Level & Investigation: Secret
Job Description:
The Knowledge Manager – Senior is responsible for the management & administration of processes / tools that enable the organization to identify, document, & access intellectual capital / information content. This includes, but is not limited to:
- Core Tasks:
- Manage indexing/cataloguing, storage, & access of explicit organizational knowledge (e.g., hard copy documents, digital files).
- Construct access paths to suites of information (e.g., link pages) to facilitate access by end-users.
- Additional Tasks:
- Lead efforts to promote organization’s use of knowledge management & information sharing.
- Design, build, implement, & maintain a knowledge management framework that provides end-users access to organization’s intellectual capital.
- Develop an understanding of needs & requirements of information end-users.
- Monitor & report usage of knowledge management assets & resources.
- Plan & manage delivery of knowledge management projects.
- Promote knowledge sharing between information owners/users through an organization’s operational processes & systems.
- Provide recommendations on data structures & databases that ensure correct & quality production of reports/management information.
Specific to this contract, this role will provide Knowledge Management support as part of the Network & System Support team, including, but not limited to:
- Provide design & development support for MS 365 SharePoint pages on .edu, MCEN NIPRNet, & SIPRNet networks to include site design, automated routing, workflows, dashboards, file storage & file sharing strategies, & access controls.
- Provide web design, development support & access controls for all content hosted on AFPIMS.
- Ensure web content accurate & up to date to include removal of outdated information, removing or repairing broken links & features, & ensuring no PII/CUI or unauthorized information posted.
- Provide web content training to Government section & department content managers.
- Recommend updates to policies, procedures, job aids, & work instructions related to use of MS 365 SharePoint.
- Recommend updates to policies, procedures, job aids, & work instructions related to use & updating of content & sites hosted on AFPIMS.
- Provide support for MS Power BI to enable development, use, training, & support interactive visualizations that enhance data-driven decision making.
- Provide support for MS Power Apps to enable development, use, training, & support of custom business applications that interact with SharePoint, SQL, & MS Dataverse.
- Provide support for MS Power Automate to enable development, use, training, & support to automate repetitive tasks; create seamless workflows between different applications such as routing documents through several managers for digital signatures & linking MS 365 services with external apps like Salesforce, Trello, or Gmail through pre-built connectors.