Help Desk / Access Manager – Mid. 

Ft. Belvoir, VA 

Education/Certifications: Bachelor’s Degree (related area) from college or university accredited by agency recognized by U.S. Department of Education (desired); may substitute Associates Degree + 7 years’ experience in intelligence discipline OR High School Diploma + 9 years’ experience in intelligence discipline. 

Years of Experience: 2+ years’ experience with M3 

Clearance Level & Investigation: TS/SCI with ability to obtain CI polygraph 

IT Level (AR 25-2): IT Level II (within 30 days) 

IA Cert Level (DoD 8570.01): IAT Level II 

Computing Environment Certifications: N/A 

Job Description: 

Qualifications: 

The Mid-Level Help Desk / Access Manager requires the following minimum skills and expertise: 

• 2+ years demonstrated experience with M3, such as profile management or validating access to system Communities of Interest.  

• Must demonstrate experience and understanding in the following areas: 

• Experience with access management operations, such as PKI Trusted Agent activities, verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.).  

• Experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations.  

• Understanding of organizational messaging in DoD or IC. 

• Bachelor’s Degree (related area) from college or university accredited by agency recognized by U.S. Department of Education (desired); may substitute Associates Degree + 7 years’ experience in intelligence discipline OR High School Diploma + 9 years’ experience in intelligence discipline. 

• Requires current DoD TS/SCI Security Clearance with ability to obtain CI polygraph. 

• Requires ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days. 

Responsibilities: 

• Execute 12 hours of service during regular working hours Monday-Friday; zero access request queues by COB every Friday. 

• Manage/validate access to IC PKI-enabled databases & monitor SIPRNET/JWICS database account requests; provide Tier 2 support, (e.g., log in errors, application troubleshooting, user search/profile support, & database account metrics management). 

• Manage Intelligence Communities of Interest (COI) access for database users; monitor sites & approve authorized account requests. 

• Manage requests in entitlement management systems ensuring proper organizational alignment & validating need-to-know. 

• Manage access to NATO SECRET reader groups on SIPRNET/JWICS.  

• Maintain organization structure within entitlement management system, ensuring alignment adheres to command structure. 

• Serve as DoDIIS Public Key Infrastructure (PKI) Trusted Agents for personnel. 

• Communicate with requested individual to ensure accurate entry in Full-Service Directory (FSD). 

• Assist personnel with proper installation of certificates & coordinate with local FSD SSO. 

• Maintain & update weekly transaction metrics log. 

• Produce ad-hoc metrics reports for Customer as requested. 

• Engage with IC organizations to discuss mission requirements. 

• Review entitlements shared with IC on regular basis. 

• Create & maintain list of entitlements. 

• Ensure organizations/missions aligned in entitlement management systems. 

• Answer Help Desk dedicated phone line & check voicemail periodically throughout shift. 

• Monitor Help Desk Group Mailbox across multiple networks; respond within 2  hours during core hours. 

• Manage & update Help Desk websites on SIPR/JWICS to provide users with instructions, TTPs, & information to gain access to appropriate communities of interest/entitlements; update website & help desk handout regularly.