General Clerk III

Role: General Clerk III

Location: Ft. Knox, KY (up to 50% remote work allowable)

Education/Certifications: High school diploma or GED

Years of Experience: 3+ years of experience in administrative or clerical support; 1+ year accepted if holding BA/BS degree

Clearance Level & Investigation: Favorable FBI fingerprint card check & NACI or equivalent

Job Description:

Bravura is seeking several General Clerks, Level 3, to support an upcoming contract opportunity.

Qualifications:

• Requires a high school diploma or GED.
• Must have 3+ years of experience in administrative or clerical work.
  • 1+ year of experience accepted if holding a BS/BS degree.
• Must pass a favorable FBI fingerprint card check and NACI or equivalent background investigation.
• Must have ability to speak, read, write, and understand English fluently.
• Level 3 requires some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence.
  • Requires thorough knowledge of office work and routine to: 1) choose among widely varying methods and procedures to process complex transactions; and 2) select or devise steps necessary to complete assignments.
• Must have ability to select from alternative methods and refer problems not solvable by adapting or interpreting substantive guides, manuals, or procedures.
• Requires hands-on experience with the following:
  • Assisting in variety of administrative matters.
  • Maintaining wide variety of financial or other records (stored both manually and electronically).
  • Verifying statistical reports for accuracy and completeness.
  • Compiling information.
  • Handling and adjusting complaints.
  • May direct lower-level clerks.

Responsibilities:

The General Clerk III may perform Army Personnel Testing (APT) Program Support, supporting the division that uses standardized tests to determine eligibility for specialized training and supports the Army’s personnel selection and classification process, including language proficiency testing. This includes performing tasks that include the following administrative functions:

• Maintain and update APT account records to include personnel and test accounts in APT databases daily; maintain APT records with 99.5% database entry accuracy rate, leaving 0 orphan records or unverified accounts.
• Maintain electronic records pertaining to exceptions to policy (ETP), compromises, investigations, recommendations, and decisions on a weekly basis; make records available to entire team through SharePoint.
• Ensure test materials maintained and secured IAW AR 611-5 on a daily basis; report test compromises notifications to APT Program Manager within 24 hours IAW 611-5.
• Provide system access/usage and policy/procedure support to testing personnel in field/verification and access to APT Teams Channel on a daily basis.
• Respond to daily inquiries by providing information regarding APT program via email; respond to 95% of general email inquiries within 1 business day, providing accurate, regulation-cited answers.
• Notify APT accounts holders via email of important policy changes or new language test releases provided by government PMNLT 3 business days after identifying changes/new language.
• Submit draft of APT updates to APT PM for review NLT 3 business days after updates available; NLT 3 business days after receiving corrections, re-submit final copy of updates to APT PM for approval; upload final version to APT Teams Channel upon approval.
• Review and make annual recommendations to APT Handbook, policies, procedures, and SOPs associated with APT program; list all findings in Monthly Status Report (MSR).
• Use database management knowledge for decision support information and apply knowledge from AR 621- 5, AR 611-5, AR 11-6, USMEPCOM Reg 611-1, APT Handbook, DoDI 5160.7, guides via DMDC, and other current policies.
• Routinely interface with Army staff agencies, including, but not limited to: T2COM, HRC, Defense Manpower Data Center (DMDC), Defense Language Office (DLO), Defense Language Institute (DLI), other Army and government agencies, as well as other organizations affiliated with ACED.

The General Clerk III may also support the Joint Services Transcript (JST) Program, which provides transcripts of military training and experience to former and current Service members from all branches of service. Help address service-related issues and concerns and provide administrative and functional support to Army JST PM by performing the following tasks:

• Conduct military personnel training validation using ATRRS and other official records showing Soldier/Veteran Army course completions and MOS skill levels to ensure that correct ACE credit recommendations (if any) are documented appropriately to individual’s transcript.
• Execute course validations with 100% accuracy matching official ATRRS records and ACE guidelines, resulting in 0 credit discrepancy errors.
• Verify successful transfer of appropriate ATRRS and verification data into Soldier/Veteran JST records by conducting appropriate research in ATRRS to support manual updates in Soldier/Veteran JST records.
• Receive inquiries via JST Case Management; respond and solve case within 3 business days.
• Research and identify underlying reasons for manual transcript updates; perform manual updates of JST records if required IAW supporting documentation.
• Construct Veteran transcripts using DD214, NGB22, and other supporting documents showing course completion and MOS skill levels, if required.
• Receive requests to add completed credentials to JST; conduct validation using ArmyIgnitED to verify completed Credentialing Assistance (CA) goals; if unable to validate, request assistance from government POC for verification prior to adding credential to JST.
• Reset passwords for JST users and/or answer system access issues reported by users within 24 hours of receipt
• Forward Academic Institution and employer request and information data to support JST account establishment.
• Provide weekly progress report to JST PM.
• Provide progress roll-up report to JST PM and include information in Monthly Status Report (MSR).
• Review SOP and submit improvements and/or recommendations to Army JST PM quarterly; capture all improvements and/or recommendations in MSR.
• Report technical, data, and/or systems issues to Army JST PM within 3 hours of discovery.
• Print, fold, and mail hard copy transcripts to requestor if approved by Customer.
• Consolidate requests for user accounts for JST access weekly and send list to JST PM for approval; forward requests for completion after receiving approval.
• Respond to telephone and email inquiries regarding JST records and maintain Army JST mailbox; reply/close/escalate ArmyIgnitED messages IAW current policies and Army regulations, procedures, and SME decisions.
• Acquire and maintain access to ATTRS for research purposes.