Role: AV/VTC Support Specialist
Location: Quantico, VA
Education: Associate degree (AV Technology, Electronics, Telecom, Info. Sys., or related)
Training: N/A
Certifications: Recommended certs include CTS – AVIXA; CTS-I; Crestron Certified Technician; Extron AV Associate/Pro; Cisco Collaboration Endpoint; or Security+
Years of Experience: 3+ years; experience may be considered as an alternative to foundational qualifications.
Clearance Level & Investigation: Secret
Job Description:
Provide AV/VTC Technical Support, including, but not limited to:
- Provide user-level configuration, functionality, & operation checks; AV/VTC system operation; status reporting; monitoring; inventorying; preventative maintenance; & user-level troubleshooting for AV/VTC equipment & systems.
- Configure AV/VTC equipment for proper user operation & troubleshooting problems that occur before or during AV/VTC events, classes, & meetings.
- Operate complex AV systems in auditoriums, lecture halls, classrooms, & conference rooms in support of events, classes, & meetings.
- Operate auditorium production equipment such as lighting, camera, mics, & recording equipment in support of events, classes, & meetings.
- Provide AV/VTC system operational support outside of normal working hours & provide surge support capacity in times of event saturation.
- Conduct scheduled operational checks of AV/VTC systems & equipment & report operational status per Government direction.
- Configure & troubleshoot problems with AV systems & associated computer equipment in classrooms.
- Assist in scheduling events, classes, & meetings involving use of AV/VTC assets.
- Instruct users in proper operation of AV/VTC systems & perform physical equipment setup of auditoriums, lecture halls, & classrooms.
- Possess knowledge of & experience in operation of AV/VTC systems for example Crestron, Extron, & Cisco.
- Respond to AV/VTC-related customer trouble calls & support requests to include updating trouble tickets in IT/AV ticket tracking SW or system.
- Support moving, replacing, & installing AV/VTC equipment in support of events, classes, meetings, & tech refresh projects.