Audio Visual (AV) Specialist

Role: Audio Visual (AV) Specialist

Location: Ft. Sill, OK

Education/Certifications: Associate’s degree in related field OR 3+ years’ related field experience providing AV support; InfoComm International Certification in AV Technology (required); InfoComm CTS in AV Technology Installation (preferred)

Years of Experience: 3+ years’ related field experience if not holding Associate’s Degree

Clearance Level & Investigation: Secret / T3

IT Level (AR 25-2): IT Level II

IA Cert Level (DoD 8570.01): N/A

Computing Environment Certifications: N/A

Job Description:

Qualifications:

• Requires either associate’s degree in related field OR 3 years’ related field experience providing AV support.
• Must acquire & maintain Secret Clearance.
• Requires InfoComm International Certification in Audiovisual Technology (minimum); InfoComm International Certification (CTS) in Audio Visual Technology Installation (preferred) – must remain current throughout performance with no lapse in recertification.
• Must have solid oral & written communication skills.
• Requires basic Crestron, AMX, Biamp, & Extron training (at minimum).
• Must have basic knowledge/understanding of all equipment settings re: normal operation of AV & IT systems.
• Requires ability to lift/carry up to 50 pounds.
• Must have ability to climb/work at heights of 20 feet.

Responsibilities:

The AV Specialist provides daily on-site operational and sustainment support for installed classroom AV equipment (hardware, software, and ancillary / associated items of equipment, to include networking and TEAMS video conferencing for classrooms). Specific duties and responsibilities include, but are not limited to:

• Provide daily on-site operational & sustainment support, including daily maintenance, log of performance tasks, customer requests, & known issues.
• Utilize Enterprise Service Management to track & capture workload.
• Capture daily / weekly sustainment reporting requirements via SharePoint ticketing system & SharePoint Repository.
• Provide status reporting of daily activities, recurring or significant issues, classroom maintenance/preventative maintenance checks / services, & problems resolved.
• Perform monthly preventative maintenance of AV equipment by cleaning/dusting projectors & AV equipment cabinet as needed.
• Change projector filters & projector lamps as required.
• Identify, troubleshoot, & resolve classroom equipment performance issues; replace parts as required.
• Serve as classroom support representative & maintain routine communications with Customer; perform weekly inventory of shelf stock equipment / items.
• Maintain Common Operating Picture (COP) of all classrooms.
• Assist on-site Government personnel with daily classroom operation of AV equipment, including user training as needed
• Provide on-site AV expertise for classrooms.
• Ensure all classrooms maintained in fully functional state / operating as designated to perform Government training.
• Enter sustainment tickets into SharePoint ticketing system & monitor tickets until successful completion / ticket close-out.
• Maintain proper accountability of equipment / repair parts to support daily troubleshooting, repair, and preventative maintenance for classrooms
• Report daily issue of bulbs / repair parts by classroom in repository.
• Coordinate with technical support POCs to resolve troubleshooting issues & return classrooms to fully functional status.
• Interpret AV signal flow wiring diagrams / schematics; repair communication cabling as needed.
• Document shipping & receiving of classroom AV equipment repair/replacement parts, including documenting incoming / outgoing materials, labeling, packaging, & shipment of material as required.
• Produce audio products for presentations, ceremonies, conferences, & events; set up equipment for use.
• Receive requests for AV equipment & set up to record ceremonies (e.g., change-of-command, retirements, awards, special occasions, presentations, & other events, as well as multiday conferences).
• Coordinate with customers to determine AV requirements; conduct site surveys to verify access to power outlets, furniture arrangements, & number of speakers required.
• Determine quantity & configuration position of equipment, pack, transport to and from work site, install, adjust, maintain, & operate AV equipment, supporting events.
• Test systems prior to presentation / ceremony, set up & operate AV equipment, monitor output during presentations, adjust audio mixers, filters, & acoustic equalizers to prevent distortion / ensure high-quality sound reproduction.
• Develop & manage AV loaner program by maintaining, issuing, & receiving AV equipment.
• Provide instructions & briefings on use of AV systems / instructional technology equipment.
• Perform AV setup of equipment for special events.
• Maintain daily log of work performed; provide monthly reports on completed / pending work.
• Create SharePoint tickets for each classroom issue reported; create tickets as needed to address classroom issues.
• Respond to classroom service requests within 2 hours & complete work within 4 hours; respond to all other service requests within 4 hours and complete work within 8 hours.

COMPANY INFORMATION: Bravura is a rapidly growing Woman Owned Small Business (WOSB) that provides professional and engineering services, technology solutions and product offerings to DoD, Federal Civilian agencies. Bravura is an Equal Opportunity Employer. Bravura does not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. These are positions that require a U.S. Citizenship.