Role: Personnel Assistant (Employment) I
Location: Ft. Knox, KY (up to 50% remote work allowable)
Education/Certifications: HS diploma or GED
Years of Experience: 1 – 2 years of experience performing administrative, clerical, or HR support; will accept BA/BS degree in lieu of experience
Clearance Level & Investigation: Favorable FBI fingerprint card check & NACI or equivalent
Job Description:
Bravura is seeking multiple Personnel Assistants (Employment), Level I, to perform a variety of general personnel clerical tasks in such areas as employee records, benefits, education, training, employment/staffing, compensation, employee labor relations, and equal employment opportunity/affirmative action in support of an upcoming contract opportunity.
Qualifications:
- Requires a high school diploma or GED.
- Must have 1 to 2 years of experience in administrative, clerical, or HR support work.
- A BA/BS degree may be substituted in lieu of experience.
- Must pass a favorable FBI fingerprint card check and NACI or equivalent background investigation.
- May require ability to conduct surveys and update manual and automated personnel records.
- Hands-on experience perform a variety of clerical and secretarial tasks preferred.
- Works under general supervision of higher-level personnel in preparation of various HR tasks throughout compensation, benefits, staffing/employment, EEO procedures and policy administration.
- Expected to exercise discretion at all times and may require limited judgment or decision-making at times.
- May be required to operate general office equipment such as: typewriter, personal computer, copier, adding machine, and facsimile.
- Must have ability to speak, read, write, and understand English fluently.
Responsibilities:
The Personnel Assistant (Employment) will offer ArmyIgnitED Program Support to provide Soldiers, Cadets, and Army Civilians virtual access to request Army Financial Assistance online, administering one-stop location for managing education benefits. This support includes the following administrative functions:
- Support daily messages received in ArmyIgnitED system; triage mail queue hourly, forwarding 98% of escalated inquiries to government PM within 24 business hours of queue entry.
- Monitor daily mail queue and forward messages to government PM.
- Receive, research, analyze, and categorize cases daily within ArmyIgnitED ACO inbox for action and/or distribution for all functions within ACED; categorize inbox cases IAW ACED Categorization Guide.
- Reply, escalate, and/or close cases IAW AR 621-5, policies, procedures, and government PM’s decisions within ArmyIgnitED system NLT 3 business days after detection / resolution; resolve or escalate cases IAW AR 621-5 with a 99% accuracy rate, ensuring 0 cases closed without complete documentation.
- Provide weekly status updates on cases/inquiries pertaining to program to government PM.
- Biannually, review and recommend updates to policies, procedures, and SOPs associated with ArmyIgnitED program; list all findings in Monthly Status Report (MSR).