- Monitor operational day-to-day activities and serve as the subject matter expert on all IM/IT Support.
- Monitor work progress in regard to the Help Desk and operational day-to-day activities and ensure all tasks are performed in a timely manner.
- Assign work as appropriate to ensure Contractors are meeting the client needs.
- Monitor workload and prioritize work.
- Coordinate with internal and external customers as necessary to include ongoing external development efforts.
- Work with the Information Assurance (IA) personnel to ensure all DoD and Army infrastructure requirements are being met.
- Support System Administrator functions for Infrastructure Support, System Development Support, and Information Management Support as needed.
- Provide daily operation and maintenance of the Local Area Network (LAN) to include all network hardware components, workstations, and software utilizing the established help desk procedure.
- Manage the server environment for the Customer enclave and interact with the Network Enterprise Center (NEC) and the Defense Health Agency (DHA) on issues as they arise.
- Work with developers on all efforts of application development and serve as the liaison between organizations and developers and provides guidance on work priorities.
- Create and maintain a master listing of proposed changes to databases, applications, and webpages under Customer purview and according to SOPs, regulations, policies, system change control charters.
- Distribute and maintain plans, instructions, training programs, and SOPs concerning MIS to include security.
- Develop, implement, utilize, support (maintenance), modify (improve), test, and troubleshoot (analyze system function/deficiency) Customer databases, applications, and webpages (e.g., Access database, SQL databases).
- Serve as the focal point for deployment, updates, access, training, and ongoing maintenance of Customer databases, applications, and webpages.
- Configure systems according to the STIGs and other security requirements.
- Develop appropriate documentation related to Customer systems.
- Ensure the daily operation/efficiency of Customer systems.
- Serve as liaison with the Network Enterprise Center (NEC).
- Required to be on-site at Government facilities 4 days per week; telework authorized 1 day per week.
COMPANY INFORMATION:
Bravura is a rapidly growing Woman Owned Small Business (WOSB) that provides professional and engineering services, technology solutions and product offerings to DoD, Federal Civilian agencies. Bravura is an Equal Opportunity Employer. Bravura does not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. These are positions that require a U.S. Citizenship.