IT Computer Technician

  • Support and maintain the infrastructure to meet availability and performance requirements – system requirement is for a 98% operational readiness rating during a 40-hour work week.
  • Keep Online application accessibility at 98% during a 40-hour work week.
  • Answer employee questions and concerns regarding technology.
  • Provides first level contact and convey resolutions to customer issues.
  • Maintain hardware and software inventory.
  • Responsible for the organization and inventory of tech-related items.
  • Control inventory keeping inventory data up to date.
  • Daily maintenance of computer equipment in conference rooms including removal of any computers, laptops, or monitors.
  • Manage printers, contact printer management companies for repair, and accompany technician while on site.
  • Pack and ship returns to vendors and computer equipment to branch offices, tracking each item.
  • Installation of software, and hardware.
  • User setup to include, installation of computers, printers, monitors, keyboards, mice, and telephone.
  • Organization and scanning of paper files with movement towards electronic files.
  • Perform other IT related duties.
  • Must have the ability to lift 50 pounds.
  • Properly escalates unresolved queries to the next level of support.
  • Tracks, routes, redirects problems to correct resources, updates customer data, and produces activity reports.
  • Maintains Help Desk Ticket process in MS Teams.
  • Walk customers through problem solving process.
  • Follows up with customers, provide feedback and see problems through to resolution.
  • Utilizes excellent customer service skills and exceed customers’ expectations.
  • Ensures proper recording, documentation, and closure.
  • Recommends procedure modifications or improvements.
  • Must have 5-7 years’ experience as IT technician and helpdesk for a medium to large organization.

Desired certifications: A+ CE, CCNA Security, CND, Network+ CE, SSCP


Bravura is a rapidly growing Woman Owned Small Business (WOSB) that provides professional and engineering services, technology solutions and product offerings to DoD, Federal Civilian agencies. Bravura is an Equal Opportunity Employer. Bravura does not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. These are positions that require a U.S. Citizenship.

Job Category: IT
Job Type: Full Time
Job Location: Arlington - VA
Clearance Level: DOD Secret Clearance
Education-Certifications: A+ CCNA Security CND IAT Level I Network+ SSCP
Years of Experience: 5 - 7

Apply for this position

Your Passport must be valid for two years.

Maximum allowed file size is 1 MB. Allowed Type(s): .pdf, .doc, .docx