Help Desk Support Service Specialist – Intermediate

Provide mission technical assistance support in response to inquiries from organization’s computer users. Respond to inquiries from computer users and run automatic diagnostics programs to resolve problems. Diagnose and resolve computer hardware and software issues. Move, place, install, modify, and clean, computer hardware and software. Support Help Desk/Service Desk to respond to telephone calls and e-mail messages from customers with computer/software problems utilizing government provided ServiceNow enterprise solution. Diagnose the nature of the problem and walk the customer through the problem-solving steps. Prepare and deliver Mission Technical Assistance Metrics reports to compile trends. Operate and provide technical assistance on IT equipment and provide logins, grant/modify privileges, and provide user assistance to Customer-developed/used software. Maintain a digital self-help library with how-to information.


Years of Experience: 5+


BA/BS or MA/MS degree; IAT Level I

Clearance Level:


Full benefits are offered.

Bravura is a rapidly growing Woman Owned Small Business (WOSB) that provides professional and engineering services, technology solutions and product offerings to DoD, Federal Civilian agencies. Bravura is an Equal Opportunity Employer. Bravura does not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. These are positions that require a U.S. Citizenship.

Job Category: Help Desk
Job Type: Full Time
Job Location: Redstone Arsenal - AL
Clearance Level: Secret
Education-Certifications: AIT Level I BA/BS MA/MS
Years of Experience: <5

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