Camp Robinson, AR
Education/Certifications: BA/BS degree (desired)
Years of Experience: 10+ years relevant experience (desired)
Clearance Level & Investigation: Secret
IA Cert Level (DoD 8570.01): DoDD 8140 within 6 months
Job Description:
The AV Programmer – Senior is responsible for graphics design and use, operation, and setup of computer graphic systems for business communications. This role executes graphic projects and coordination of all graphic production scheduling and coordinates production support with outside contractors, as needed. The Senior AV Programmer ensures that graphic projects are completed on time, within budget, and to user’s satisfaction; interfaces with users to determine scope of project and best graphic medium; trains other personnel in proper use of computer graphic equipment; and troubleshoots computer equipment problems and performs minor preventive maintenance. Additional responsibilities include, but are not limited to:
- Provide AV support to photography and archival tasks.
- Provide support for Photography and Photo archival, including (but not limited to) class photos, event photos, aerial photos, and official photos (estimated 235+ photography/video tasks annually).
- Responsible for development and integration of AV and multimedia production for Customer training and conferencing operations (estimated support of 5 to 15 classrooms weekly).
- Assess if helpdesk tickets are within scope and request formal scope determinations from Customer for any ticket that is unclear or appears to be out of scope.
- Provide AV support for graphic artistry/design.
- Provide AV production, duplication, advertisements, posters, and design, including (but not limited to) two-dimensional static displays, brochures, videos, flyers, programs, banners, engravings, and training aids (e.g., window clings, wall wraps, digital-only, posters, flyers, brochures/pamphlets, printed cards, and banners).
- Maintain and operate AV projectors, production switcher, sound, lighting, and live streaming cameras for large-scale events as requested in Customer ticketing system.
- Resolve user problems through helpdesk tickets or calls to helpdesk.
- Respond within 24 hours to relevant trouble/issue tickets within Customer helpdesk system; follow up with customers within 48 hours of completion to ensure trouble/issue ticket has been resolved and complete tickets within scheduled time.
- Process tickets when received.
- Advise Customer of potential risks that may have impact on customer base and operating environment.
- Keep current with trends, best practices, and technology shifts relative to area of responsibility to ensure Customer stays current.