Audio Visual Fabrication Engineer – Intermediate

Role: Audio Visual Fabrication Engineer – Intermediate

Location: Carlisle Barracks, PA

Education/Certifications: Assoc. or Tech degree preferred (not required); Minimum HS Diploma or GED; AVIXA CTS or similar certification preferred

Years of Experience: At least 4 years of relevant work experience

Clearance Level & Investigation: Interim Secret (requires U.S. citizenship)

Computing Environment Certifications: AVIXA CTS or similar certification preferred

Job Description:

  • Manage, plan, and oversee team/coordinate audio visual support.
  • Set up/operate audiovisual equipment for events.
  • Perform routine maintenance on assigned equipment.
  • Troubleshoot malfunctions.

Additional Responsibilities:

  • Provide audiovisual support for Customer events, ensuring equipment setup and operation complete before scheduled start time.
  • Promptly address audiovisual equipment malfunctions during events, minimizing disruption and downtime.
  • Provide training and documentation on use of audiovisual equipment to organization staff, as needed.
  • Must be proficient in using industry-standard live streaming software and hardware, including but not limited to encoders, switchers, and broadcasting platforms.
  • Ensure live stream optimized for various viewing platforms, including desktops, laptops, tablets, and mobile devices.
  • Provide real-time monitoring of live stream to promptly address technical issues, ensuring smooth viewing experience for audience.
  • Ensure live stream complies with accessibility standards, including provision of closed captioning services.
  • Provide video on demand (VOD) services, allowing live stream to be accessed and viewed after event.
  • Provide analytics and reporting on live stream, including viewer numbers, engagement metrics, and other relevant data.
  • Install, maintain, support, and operate projection devices, systems, stage lighting systems, LED signage, sound systems, equipment cabinets and cases, lighting systems, power supplies and conditioners, support structures, remote control systems, interconnections, and interfacing.
  • Return equipment to satisfactory performance level within 4 consecutive working hours after response to system failure in any Customer auditoriums, conference/seminar rooms, reading rooms, and multipurpose rooms; notify Government POC of any repairs that take more than 4 consecutive working hours to repair.
  • Provide less than 60-minute response time for Customer seminar rooms.
  • Provide operational solution within 4 hours of identified equipment failures.
  • Initiate equipment replacement plan if repairs cannot be accomplished within required time frame.
  • Take appropriate action to correct equipment malfunctions within 5 minutes of
  • discovery.
  • Support all approved work order requests for lectures, special events, and rehearsals.
  • Obtain written permission from all guest lecturers prior to recording or televising any presentation.
  • Support evening and weekend lectures as needed.
  • Provide secure video teleconferencing services including scheduling, operation, and maintenance of installation’s Defense Information Systems Network Video Services (DVS-G) video teleconferencing suite, DVS-G, DVS-G Over-IP, and IP based (H.323) Systems.
  • Provide user assistance/setup of video conferencing technology, including includes both secure and non-secure conferences for all VTC locations, conference rooms and multi-purpose rooms.
  • May require off-hour or weekend support as needed.
  • Investigate and diagnose technical issues reported by customers related to IPTV service.
  • Identify root causes of problems, whether hardware, software, or network-related, and work towards resolving issues.
  • Interact with customers directly, either through phone, email, chat, or in-person, to aid and resolve IPTV service issues.
  • Ensure IPTV systems are functioning optimally by performing routine maintenance tasks, such as software updates, firmware upgrades, and system checks.
  • Assist with implementing new features or functionalities.
  • Maintain accurate records of customer interactions, service requests, and resolutions.
  • Provide training sessions or user guides to Customers, helping them understand how to use IPTV service effectively and troubleshoot common issues on their own.

Job Category: Audiovisual / Video Teleconference
Job Type: Full Time
Job Location: Carlisle Barracks
Clearance Level: Interim Secret U.S. Citizenship
Education-Certifications: Associates or Technical Degree (preferred) AVIXA CTS or similar HS Diploma or GED
Years of Experience: 4+ years

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